By Aidan Wilson, Shaun Grady and Anastasios Papaioannou
In March 2021, Intersect reached a huge milestone in the space of digital research technology training. We have successfully trained over 20,000 HDR students and researchers since the inception of our training program back in 2012! (where only 10 people were trained). Intersect is dedicated to not only making researcher training available to more people, but we are constantly evaluating and improving the quality. Intersect will continue to be an active contributor to national skills development initiatives and share our knowledge with the community.
Aidan Wilson, the eResearch Analyst at ACU who has been involved in training admin since inception, said: “In the early days, training was a very small part of what we did; we only had a few courses a year taught by our eResearch Analysts. After just a couple of years, there was an explosion in demand for our training courses, and we started expanding to meet the demand. We expanded so quickly that we had to hire a team of dedicated trainers, and had to implement systems to track all the courses and attendees, ticketing, course materials, attendee evaluation and feedback, and assign trainers to courses. Throughout this growth phase, we made sure the quality of the training never fell, and are pleased to say that evaluation of our courses continues to grow alongside the course and attendee numbers.”
Since its inception in 2008, the number of courses and HDR students & researchers trained is constantly increasing. In 2020, Intersect delivered over 330 in-person and online training courses to more than 5,300 researchers. Intersect ensures quality delivery of training, using an evaluation survey at the end of each course and the widely used industry metric of Net-Promoter Score (NPS). Intersect’s NPS has increased rapidly, from +46 in 2017 to +77 in 2021, demonstrating our commitment to the improvement of training quality and providing the best possible training experience to participants. All other primary quality metrics exceed 9.3 out of 10 on average.
“Intersect prides itself on its people, and training is no exception to this. Our growth and continued or improved quality of our training is due entirely to the dedication of our eResearch Trainers and eResearch Analysts, who put in a huge amount of effort to ensure that researchers get a great experience out of our courses.” Intersect eResearch Training Manager Anastasios Papaioannou said.