Intersect offers hands-on, research-oriented training courses on digital tools and technologies to thousands of researchers every year (more than 5,000 researchers and research students trained in over 300 courses in 2020). A measure of participant satisfaction is captured using Net-Promoter Score (NPS), in which attendees are asked how likely they are to recommend Intersect training to others. NPS in 2020 was +70 which is considered excellent. Furthermore, the average scores of the primary metrics for measuring the quality of the training delivery in 2020 exceed 9.3 out of 10, which indicates that feedback from participants is excellent.
