Our engineers are hard at work building a better web experience. Articles, solutions, tips and tech information will be published here as we update information into the fresh new So if you don't see Helpful information here right now, chances are you will tomorrow.


Does Intersect offer training?

Delivered by Intersect's team of experts, training courses are customised and are regularly updated. On campus lab based courses provide practical and research-relevant hands-on exercises.

Head on over to our website to read more.

What's changed in

We have revamped and switched the underlying technology that powers it from ServiceNow to FreshDesk. This means a few things have changed. Here are some handy pointers to assist you with the transition.

  1. All of your tickets (currently active and closed) have new numbers. Previous ticket numbers are of the format INC0010039, the new format means this ticket number will now be INC-10039, so it's easy just take the last 5 digits of your old ticket number and you have your new ticket number. Just search for the new ticket and you'll find it's still there.
  2. For any active tickets over the transition period you will have received an email advising you of your new ticket number. This email also has a link to the ticket in
  3. If you previously viewed your Space Plans and Space Products in, you will notice they are missing at the moment We are working on a replacement solution as we migrate all processes across, so in the meantime if you want to know this information please let us know and we will work with you on an interim solution. 
  4. There's a brand new "Solutions" knowledge base. To begin with it will be pretty sparse, but we'll be improving it week after week as we move more information into the system.
We are still refining the look, feel and functionality so please bear with us for a while while we iron out the kinks!

Kind regards,

The team

Space and Time email notification lists

Space and Time email notification lists.

This article describes the steps for subscribing and unsubscribing to Intersect’s email notification lists. These notification lists advise customers about our planned outages. By default, all Space and Time customers are automatically subscribed to our notification lists.

How can I subscribe to Space and Time email notification lists if I am a Time or Space user?

Simply send an email to: and/or

(This email needs to come from the requester’s email address and does not need to contain any specific subject or body)

How can I unsubscribe from Space and Time email notification lists?

Simply send an email to: and/or

(This email needs to come from the requester’s email address and does need not to contain any specific subject or body)

Subscribe to Space Notifications List Example

1. Send an email to

2. Receive email confirmation:

3. Click the Join This Group button

4. Enter your email address in the pop-up window.

5. You have now subscribed to the email notification list

Unsubscribe from Space Notifications List Example

1. Send an email to

2. Receive email confirmation


3. You have now unsubscribed from the email notification list

Space is big, really big is a large scale, high performance, collaborative, and cost effective digital storage system specially tailored, designed and constructed by researchers for researchers. Space offers continuously growing capacity of up to 50 petabytes of fast, reliable and safe active and archive data retention. 

Read more about Space on our website.


SpaceShuttle is a storage solution that securely transfers, stores, manages and shares large amounts of active research data. Data is read, written, copied or moved over the Internet at maximum speed using the most efficient transmission technology available. SpaceShuttle uses a combination of disk and tape with two copies stored on tape so you can be confident of its integrity.


DeepSpace is a low cost storage solution for researchers requiring long-term, networked data storage. It is ideally suited for large amounts of data and complete collections or published datasets that are accessed infrequently. DeepSpace primarily uses tape storage to keep costs low and has longer retrieval times than Intersect's active storage - SpaceShuttle and SpaceLab. Three synced copies of your data are stored on tape and disk at two different locations, so you can be confident of integrity and security. 


SpaceLab puts your research software right next to your data in a secure hosted cloud without any hardware, upfront cost or lengthy delays. SpaceLab links Intersect Space and Time compute to provide a powerful and stable platform to run tailored applications in an environment that is just right for your unique research.

Research at light speed

Make your computing super with Intersect Australia’s shared, high performance cluster, virtual and cloud environments. offers big computing platforms for research. Researchers can choose between parallel processing for maximum performance, cloud computing for horizontal scale, or dedicated hosting for domain-specific applications.

Find out more about Time on our website. And if you have any questions please get in touch. 

LocalTime Service Catalogue

See LocalTime Service Catalogue

May our force be with you

We are here to add our human Energy to your research. We improve researcher productivity with research computing solutions. Our eResearch Analysts support research at your organisation, providing expertise in data storage and management, HPC and cloud computing, IT planning and grants. Our software engineers develop tools, mobile and web applications to help researchers share and collaborate. Our trainers teach research tailored technology courses. 

Get a great overview of our services offerings by visiting our website. And if you have any questions please get in touch.

Live open and prosper

Accelerate your research using domain-based data platforms, services and expertise. 

Data. It surrounds us. It educates us. It changes us. Above all, it grows fast, really fast. Changes in the technology ecosystem are revolutionising the data landscape. Research data proliferation is challenging researchers across all fields of expertise. 

Find more information on our website.

Intersect Processes

Incident Management Process
See Intersect Incident Management Process
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