AeRO ICT Research Adviser user support underway.
Engaging institutional help desks, increasing the number of available services and enhancing the knowledge base will be the focus of Stage Two of the AeRO ICT User Support.
Research Adviser is one part of the framework that comprises a Generic Tier 1 Support Package containing service protocols, templates, knowledge bases, and training material (available on the AeRO Wiki.
AeRO is seeking opportunities to further engage with institutional help desks and we invite you to be part of this exciting project to help increase your service effectiveness. Subscribe to the IT User Support list, visit www.aero.edu.au or contact firstname.lastname@example.org